Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and billing/shipping addresses when you submit an inquiry or place an order.
• Business Information: Company registration details, tax identification numbers, and trade references for B2B account verification.
• Technical Data: IP address, browser type, device information, and cookies to improve website functionality.
• Communication Records: Emails, chat logs, and inquiry forms submitted through our website.

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your product inquiries and orders
• Communicate with you about our products, services, and promotions
• Verify B2B customer credentials and establish trade accounts
• Improve our website, products, and customer service
• Comply with legal obligations and protect our rights
• Send marketing communications (with your consent, which you may withdraw at any time)

3. Information Sharing and Disclosure

We do not sell or rent your personal information. We may share your information with:

• Service Providers: Third-party logistics, payment processors, and IT service providers who assist in our operations.
• Business Partners: Authorized distributors and sales agents in your region to facilitate local service.
• Legal Authorities: When required by law, court order, or to protect our legal rights.
• Corporate Transactions: In connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve website performance and functionality

You can manage cookie preferences through your browser settings. For more information, please see our Cookie Policy.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent for marketing communications
• Data portability (where applicable)

To exercise these rights, please contact us at privacy@ktwtech.com.cn.

7. International Data Transfers

As a global company headquartered in China, your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When no longer needed, we securely delete or anonymize your data.

9. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: